How to Cancel Amazon Prime (and Get a Prorated Refund)

Step-by-step: cancel Amazon Prime

1. 1

   Sign in at amazon.com → hover 'Account & Lists' → 'Your Prime Membership'

   On mobile: Amazon app → Account (person icon) → 'Manage Prime Membership'. The web flow is faster post-FTC ruling.

2. 2

   Click 'Manage Membership' → 'End Membership'

   Amazon shows benefits you'll lose. Click 'Continue to Cancel' (decline the 'Pause for 3 months' offer - it auto-resumes at full price).

3. 3

   Click 'Continue to Cancel' → 'Cancel Membership'

   Three clicks total, per the FTC consent order. If Amazon tries to add more steps, screenshot the flow - the FTC actively monitors compliance and accepts complaints at reportfraud.ftc.gov.

4. 4

   For annual plans, request a prorated refund

   Amazon's policy: you get a FULL refund if you haven't used Prime benefits in the current period, OR a prorated refund based on benefits used. Most annual members qualify for at least partial refund. Click 'Yes, end my membership' then immediately click 'Request Refund' on the confirmation page.

5. 5

   Cancel any active add-ons

   Go to Your Memberships and Subscriptions (amazon.com/yourmembershipsandsubscriptions). Cancel Prime Video Channels (HBO, Showtime, etc.), Audible, Amazon Music, Kindle Unlimited - each is billed separately and survives Prime cancellation.

If Amazon refuses your prorated refund

Copy this and send to Amazon Prime support. Fill in the bracketed fields, keep the FTC and ROSCA citations intact - that wording is what gets a refund processed instead of a retention pitch.

1. 1. Replace every [bracket] with your real info.
2. 2. Send from the email tied to your Amazon Prime account.
3. 3. BCC yourself so you have a timestamped copy for any chargeback.
4. 4. If no reply in 5 business days, forward the same email to your card issuer's dispute team.

Subject: Immediate Cancellation Request - Amazon Prime Account

Date: June 15, 2026
To: Amazon Prime Billing & Retention Team
From: [Your full name]
Account email: [email on file]
Last 4 of payment card: [XXXX]

1. Notice of cancellation
I am writing to terminate my Amazon Prime subscription effective immediately. Treat this email as my written cancellation notice. Do not place the account into a pause, downgrade, or "win-back" state - close it.

2. Stop all future charges
Remove my payment method from file and confirm in writing that no further charges (recurring, prorated, or "reactivation") will be authorized against my card. Per the FTC Negative Option Rule and ROSCA (15 U.S.C. § 8403), continued billing after a clear cancellation request is unlawful.

3. Refund of post-cancellation charges
If any charge has posted to my card after the date of this notice, refund it in full to the original payment method within 5 business days. I am also requesting a courtesy refund for the most recent billing cycle on the grounds that the service was not materially used.

4. Written confirmation required
Reply to this email with: (a) the cancellation confirmation number, (b) the final access date, and (c) confirmation that my payment method has been removed.

5. Escalation
If I do not receive written confirmation within 5 business days, I will (i) file a Reg E billing dispute with my card issuer, (ii) submit a complaint to the FTC at reportfraud.ftc.gov, and (iii) file with my state Attorney General's consumer-protection division under applicable UDAP statutes.

Thank you for handling this promptly.

[Your full name]
[Your phone number]

cc: Card issuer fraud / billing-disputes department

FAQ