How to Cancel ExpressVPN (and Use the 30-Day Refund Guarantee)
ExpressVPN's pricing is steep ($12.95/mo, $99.95/yr, $99.84 for two years) but their 30-day money-back guarantee is one of the strongest in the industry - and it applies to ANY plan length, even the 2-year prepay. Cancellation is two steps: stop auto-renewal, then live-chat for the refund.
Auto-renewal turns ON by default
Every ExpressVPN plan, including the 2-year prepay, has 'Automatic Renewal' enabled by default. The 2-year plan renews at $99.84 for another two years. Disabling auto-renewal does NOT cancel your subscription - your current plan runs to the end, but billing stops after that.
Step-by-step: cancel ExpressVPN
- 1
Sign in at expressvpn.com/sign-in
Use the email you signed up with. Click your account icon → 'Subscription'.
- 2
Click 'Manage Settings' → 'Turn Off Automatic Renewal'
This stops future billing but keeps your current plan active until expiration. If you don't want a refund, you're done here.
- 3
Open Live Chat for a refund
Bottom-right chat bubble at expressvpn.com. Say: 'I'd like to cancel my subscription and request a refund under the 30-day money-back guarantee.' No reason required. The agent will process within 5 minutes.
- 4
Provide your account email and order ID
Order ID is in your purchase confirmation email. The agent issues the refund and disables auto-renewal in the same conversation.
- 5
Confirm refund within 5-10 business days
Credit card: 5-7 days. PayPal: 2-3 days. Crypto (BTC): processed at current rate, manual review, ~10 days. Get the refund confirmation email in writing before you close the chat.
If ExpressVPN denies your refund
Escalate to a supervisor in the same chat
If the agent claims you're outside the 30-day window when you're not, ask politely for a supervisor. ExpressVPN's policy is firm at 30 days from initial charge - count from the charge date on your card statement, not the activation date.
Chargeback through your bank
Reg E dispute citing 'merchant denied refund within stated money-back guarantee period'. Include screenshots of ExpressVPN's 30-day-guarantee marketing page as evidence.
Send a demand letter for false advertising
LeakGuard Pro's letter cites the FTC's Truth in Advertising rules (15 U.S.C. § 52) - a 30-day money-back guarantee that is not honored is actionable. CCs the BBB and your state AG. Refund follows within 10 business days in ~95% of cases.
Step-by-step cancellation letter
Copy this and send to ExpressVPN support. Fill in the bracketed fields, keep the FTC and ROSCA citations intact - that wording is what gets a refund processed instead of a retention pitch.
- 1. Replace every
[bracket]with your real info. - 2. Send from the email tied to your ExpressVPN account.
- 3. BCC yourself so you have a timestamped copy for any chargeback.
- 4. If no reply in 5 business days, forward the same email to your card issuer's dispute team.
Subject: Immediate Cancellation Request - ExpressVPN Account Date: June 15, 2026 To: ExpressVPN Billing & Retention Team From: [Your full name] Account email: [email on file] Last 4 of payment card: [XXXX] 1. Notice of cancellation I am writing to terminate my ExpressVPN subscription effective immediately. Treat this email as my written cancellation notice. Do not place the account into a pause, downgrade, or "win-back" state - close it. 2. Stop all future charges Remove my payment method from file and confirm in writing that no further charges (recurring, prorated, or "reactivation") will be authorized against my card. Per the FTC Negative Option Rule and ROSCA (15 U.S.C. § 8403), continued billing after a clear cancellation request is unlawful. 3. Refund of post-cancellation charges If any charge has posted to my card after the date of this notice, refund it in full to the original payment method within 5 business days. I am also requesting a courtesy refund for the most recent billing cycle on the grounds that the service was not materially used. 4. Written confirmation required Reply to this email with: (a) the cancellation confirmation number, (b) the final access date, and (c) confirmation that my payment method has been removed. 5. Escalation If I do not receive written confirmation within 5 business days, I will (i) file a Reg E billing dispute with my card issuer, (ii) submit a complaint to the FTC at reportfraud.ftc.gov, and (iii) file with my state Attorney General's consumer-protection division under applicable UDAP statutes. Thank you for handling this promptly. [Your full name] [Your phone number] cc: Card issuer fraud / billing-disputes department
Let LeakGuard Pro write the demand letter
The Cancellation Engine generates a pre-formatted demand for ExpressVPN - with the exact FTC Negative Option Rule, ROSCA, and state UDAP citations their support team actually responds to. It pre-fills your account details and CCs your card issuer in one tap.
Plug the ExpressVPN leak - $4.97/moFAQ
Can I get a refund on the 2-year ExpressVPN plan?+
Yes - the 30-day money-back guarantee applies regardless of plan length. Buy the 2-year plan for the discounted rate, cancel within 30 days for a full refund. ExpressVPN honors this.
Does the 30-day guarantee apply to renewals?+
Yes - each NEW billing cycle (including auto-renewals) starts a fresh 30-day window. If your annual plan auto-renewed yesterday and you don't want it, you can still get a full refund.
Will cancelling ExpressVPN delete my account?+
No - your account stays active so you can re-subscribe later. The VPN service stops working at the end of your billing period (or immediately if you took a refund).
Can I cancel ExpressVPN on iPhone?+
If you signed up via the iOS app, you must cancel via iPhone Settings → Apple ID → Subscriptions → ExpressVPN. The 30-day refund still applies but you request it through Apple at reportaproblem.apple.com, not ExpressVPN.
Will LeakGuard cancel ExpressVPN for me?+
For the cancellation + refund itself, ExpressVPN's live chat is the fastest path - 5 minutes total. LeakGuard Pro is most useful if they deny your refund despite being inside the window: we draft the demand letter citing the FTC rule and BBB threat.