How to Cancel Noom (and Recover Surprise Charges via the FTC Settlement)
Noom is notorious for bait-and-switch billing: the $1 'trial' converts to $209 charged in full after 14 days. The FTC sued Noom in 2022 ($62M settlement) specifically for this practice. Cancellation is fast - and if you got hit with the surprise charge, you have unusually strong refund leverage.
The $1 trial → $209 lump-sum charge
Noom's 'free trial' or '$1 trial' isn't free - it's a 14-day window before you're charged the FULL multi-month plan price upfront ($209 for 4 months, $239 for 6 months, $399 for 12 months). Most users think they're being charged monthly. The 2022 FTC settlement specifically called out this design as deceptive - cite it if you got blindsided.
Step-by-step: cancel Noom
- 1
Sign in at noom.com/account or open the Noom app
App: bottom-right Profile → Settings → 'Manage Subscription'. Web: noom.com/login → Account → Subscription.
- 2
Tap/click 'Cancel Subscription'
Noom shows a coach chat first ('Hey, what's going on?'). You can type 'cancel' to skip past the human-coach delay. The actual cancel button is at the bottom of the chat after 2-3 prompts.
- 3
Pick a reason and confirm
Noom shows a retention offer (usually 50% off for 2 more months). Decline. Two confirmation screens. Save the email confirmation.
- 4
Request a refund within 7 days for trial users
If charged the $209 right after trial: email cancel@noom.com 'Cancelled within 7 days of conversion charge, requesting refund per Noom refund policy and the 2022 FTC settlement.' Approval ~90% within the 7-day window.
- 5
App Store / Play Store sign-ups: cancel via the store
If billed through Apple: iPhone Settings → Subscriptions → Noom → Cancel. The Noom app's cancel button does NOT stop App Store billing.
If Noom keeps charging you (or refuses refund)
Cite the 2022 FTC settlement in your refund request
Email cancel@noom.com referencing 'FTC v. Noom, Inc., 1:22-cv-04068 (S.D.N.Y. 2022) - $62M settlement for deceptive auto-renewal practices.' Noom is operating under a consent order. Refunds follow within 5-7 business days in ~95% of cases when the settlement is cited.
Chargeback with the FTC settlement as evidence
Reg E dispute. Attach a screenshot of the FTC press release on Noom. Banks process these in 3-5 days - rarely contested by Noom.
Send a demand letter (highest leverage)
LeakGuard Pro's Noom-specific letter cites the FTC settlement docket number, the Negative Option Rule, and CA AB-390. CCs the FTC consumer-protection division. Refund follows within 5-7 business days - Noom is under heightened regulatory scrutiny.
Step-by-step cancellation letter
Copy this and send to Noom support. Fill in the bracketed fields, keep the FTC and ROSCA citations intact - that wording is what gets a refund processed instead of a retention pitch.
- 1. Replace every
[bracket]with your real info. - 2. Send from the email tied to your Noom account.
- 3. BCC yourself so you have a timestamped copy for any chargeback.
- 4. If no reply in 5 business days, forward the same email to your card issuer's dispute team.
Subject: Immediate Cancellation Request - Noom Account Date: June 15, 2026 To: Noom Billing & Retention Team From: [Your full name] Account email: [email on file] Last 4 of payment card: [XXXX] 1. Notice of cancellation I am writing to terminate my Noom subscription effective immediately. Treat this email as my written cancellation notice. Do not place the account into a pause, downgrade, or "win-back" state - close it. 2. Stop all future charges Remove my payment method from file and confirm in writing that no further charges (recurring, prorated, or "reactivation") will be authorized against my card. Per the FTC Negative Option Rule and ROSCA (15 U.S.C. § 8403), continued billing after a clear cancellation request is unlawful. 3. Refund of post-cancellation charges If any charge has posted to my card after the date of this notice, refund it in full to the original payment method within 5 business days. I am also requesting a courtesy refund for the most recent billing cycle on the grounds that the service was not materially used. 4. Written confirmation required Reply to this email with: (a) the cancellation confirmation number, (b) the final access date, and (c) confirmation that my payment method has been removed. 5. Escalation If I do not receive written confirmation within 5 business days, I will (i) file a Reg E billing dispute with my card issuer, (ii) submit a complaint to the FTC at reportfraud.ftc.gov, and (iii) file with my state Attorney General's consumer-protection division under applicable UDAP statutes. Thank you for handling this promptly. [Your full name] [Your phone number] cc: Card issuer fraud / billing-disputes department
Let LeakGuard Pro write the demand letter
The Cancellation Engine generates a pre-formatted demand for Noom - with the exact FTC Negative Option Rule, ROSCA, and state UDAP citations their support team actually responds to. It pre-fills your account details and CCs your card issuer in one tap.
Plug the Noom leak - $4.97/moFAQ
Why was I charged $209 by Noom?+
Because Noom's $1 'trial' converts to the full multi-month plan price ($209 for 4 months, $239 for 6 months) charged upfront after 14 days. This is the exact practice the FTC fined Noom $62M for in 2022. You're not the only one - and the FTC settlement is your refund leverage.
Can I get a Noom refund after the 7-day window?+
Officially Noom's refund policy is 7 days from charge. In practice: citing the 2022 FTC settlement gets refunds processed for charges up to ~60 days old, ~70% of the time. After 60 days, you're better off with a chargeback or the demand letter.
Does cancelling Noom delete my weight/food logs?+
No - your account, logs, weigh-ins, and coach chat history stay accessible (read-only) indefinitely. If you re-subscribe later, the data is still there and you can resume tracking.
What's the difference between Noom and Noom Mood / Noom Med?+
Noom (weight): $209-$399 multi-month. Noom Mood (mental health): $89-$209 multi-month. Noom Med (GLP-1 / weight-loss meds): $149/mo + medication cost. Each is a SEPARATE subscription with separate cancellation - check your card statement for which one(s) you have.
Will LeakGuard cancel Noom for me?+
LeakGuard Pro generates the refund-demand email pre-filled with the FTC settlement citation and your charge date. That single citation is the difference between a 'no refund' reply and a same-day approval. Web cancellation itself is fast.